60-Day Money-Back Guarantee – Kozy Goods

At Kozy Goods, we stand behind the quality of our products and want you to shop with confidence. That’s why we offer a 60-day money-back guarantee on your purchase. If you're not completely satisfied, you can return your item within 60 days of delivery for a full refund.

How to Request a Return & Refund

Contact Us for an RMA

Return address:1147 E Exchange St Boise, ID, 83716, USA

Before returning your item, please reach out to our customer support team to obtain a Return Merchandise Authorization (RMA) number. You can contact us at:

Email: support@kozygoods.com

Phone: 1-800-894-7096

Package Your Return

Ensure the item is in its original condition, including all accessories, packaging, and manuals.

Ship the Item Back

Once you receive your RMA number, follow the provided instructions to return your product. The return shipping cost may be the customer’s responsibility unless the item is defective.

Receive Your Refund

Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

Important Notes:

• Returns must be requested within 60 days of the delivery date.
• Items must be returned in their original condition.
• Shipping fees (if applicable) are non-refundable.
• Refunds are processed once the returned item is received and inspected.

If you have any questions or need assistance, don’t hesitate to reach out! We’re here to help.

Kozy Goods Customer Support